0 - How to use this Knowledge Base

The goal of this Knowledge Base and Solutions Articles is to provide you with a faster response and/or diagnosis in order to save your very valued time.

The Articles structure is the following:

General:

• General Information:
  • CMS/DRL Impedance Information
  • EEG High Impedances - Common Problems, why they happen, how to solve them
  • Extracephalic Refernces for Stimulation
  • Headcap Size
  • NIC Data Formats
  • Lifetime of devices and accesories
  • TTL Trigger Adapter
  • Using different types of electrodes
  • Warranties
• Standard Procedures:
  
  • Dell Laptop Troubleshooting Guide (only for those who acquired a Laptop through Neuroelectrics)
  • Disinfection of Devices and Accesories
  • I need a Replacement / Repair

Software:

• Problem Solving
  • Crash when selecting a protocol
  • Missing .dll Files
  • Missing .info File
  • NIC Crashes / closes unexpetedly
  • NIC in Debug Mode - MAC
  • NIC in Debug Mode - Windows
  • Stim Preview Visualization
  • The Directory Specified does not exist / not enough Disk Space
• How to...?
  • Custom Waveform
  • E-Prime Integration with NIC
  • MatNIC macOS
  • NIC Mac Install
  • Password in NIC Enobio-DX
  • Set Up LSL
  • Sham protocol - Blind
  • Simultaneous Stimulation and EEG
  • Stimulation Protocol
  • User Defined Electrode Arrays - NIC 2.1.4.2 or later

Hardware:

• Device:
  • Bent / Dislodged Pin
  • Enobio 8/20/32 with High Impedances
  • How is Impedance Measured?
  • One Electrode / Channel has no signal
  • Power Button not responding
  • Starstim - troubleshoot Electrodes Cables / Pins / Device
  • Starstim 20/32 with High Impedances
  • Starstim 8 / tES with High Impedances
• Wi-Fi
  • Wifi Connectivity
• Accesories
  • USB Isolator Malfunction