If you need assistance for a Replacement or a Repair, please follow this guide in order to understand what is happening and provide clearer information to Neuroelectrics and accelerate the process.


  1. Enobio / Starstim
  2. Electrodes
    • Please provide the Pictures, Lot Number and answer these questions:
      • Do you have previous experience with our devices?
      • Has this happened before to you?
      • How much time did you use the electrodes before they were damaged?
      • What gel was used?
      • What was used to clean them? Water only? Something else?
      • How were they cleaned? Something to rub?
      • Do all electrodes damage equally? 
      • Are all electrodes cleaned the same way?
      • Where were they set to dry?
      • When did you realise they were corroded?
      • Any other information that could be useful?
  3. Electrodes Cables

  4. USB Isolator




In Every case Neuroelectrics Support team will need the following information:

Serial Number of your device (Eyyyymmdd-xx, you can find it on a Black Label on the opposite part of the NE Logo):


Evidence: Pictures or recordings showing: the defect, the procedure, the test performed, the setup, etc.


Pick-Up / Delivery Address:


Company / Institution Name / Full Name: 
Contact Person: 
Country: 
City: 
Postal Code: 
Address: 
Address Line 2 (optional): 
Phone: 
Email: