Using AnyDesk for Remote Support

To help resolve your technical issue quickly, our support team can temporarily connect to your computer using AnyDesk, a secure remote desktop tool.

Follow the step-by-step instructions below to grant our team temporary access to your device.

Step 1: Download AnyDesk

1. Open your web browser
2. Go to the official website: https://anydesk.com/es/all-platforms
3. Click the prominent Download Now button on the home page. Note: AnyDesk will automatically detect whether you are using Windows, macOS, or another operating system. 

Step 2: Run AnyDesk

• On Windows:

1. Open your browser's Downloads folder (or check the bottom/top bar of your browser)
2. Double-click the file named AnyDesk.exe to open it
3. (Optional) You do not need to install the software permanently; it works immediately upon opening.

• On Mac (macOS):

1. Open your browser's Downloads folder and double-click the AnyDesk.dmg file
2. Drag the AnyDesk icon into your Applications folder
3. Open AnyDesk from your Applications folder
4. If prompted with safety permissions, go to System Settings > Privacy and Security and allow AnyDesk for Accessibility and Screen Recording

Step 3: Share Your 9-Digit Address

1. Once AnyDesk is open, look for the section labeled "Your Address" or "This Desk"
2. You will see a 9-digit code (for example: 123·456·789)
3. Send or read this 9-digit number to our Customer Support Engineer.

Step 4: Accept the Connection Request

1. Our technician will enter your 9-digit code to initiate the connection
2. A pop-up window will appear on your screen asking for permission to connect.
3. Click Accept or Allow